Marketing in today’s multi-channel, digital world can sometimes feel a bit a confusing with so many options and an almost endless “to do list”. To make your life just that bit easier we have listed some of our favourite tools. Listed below in no particular order we hope you find the list to be useful. […]
KitKat has been grabbing the national press headlines this week with the announcement that it will be selling bespoke hand made £14 KitKats from its website and selected John Lewis stores in the run up to Christmas. Chocolate fans will be able to choose from 1,500 flavour combinations. They will be asked to choose their base chocolate from either milk, dark, white or ruby – the pink-coloured chocolate derived from Ruby cocoa beans – and then select up to three flavours ranging from rose petals to popping candy and honeycomb.
But what can other businesses learn from such a move? First and perhaps most obvious is the fact that doing something sufficiently different from what you would ordinarily do (and a price difference of £13.45 over your standard product is a pretty big difference when your standard product is 55p) can grab the headlines. Okay it does help if you are an iconic household brand, but then others have also grabbed headlines with things such as the UK’s most expensive sandwich or cocktail. Whilst clearly KitKat hope to sell lots of these, the move is arguably justified by the publicity gained alone. Of course what is particularly clever about the bespoke and hand-made nature of this product is that they do not risk being left with lots of stock.
Next lesson is never stop innovating. Whilst the standard four figure bar is the most recognisable of all their products, KitKat has released a staggering 350 plus, different variations! In this instance they are using the build up to Christmas as a trigger, what are yours? Changes in the marketing landscape present opportunities for us – for example Chrome and Google’s move against insecure web-sites, the introduction of GDPR and the growing importance of Google My Business have all been good reasons to start conversations with current and potential clients.
Give people things to talk about, photograph and share on social media. I am sure there will be a stampede of people looking to be the first in their circle of friends to have bought a £14 KitKat. I was reminded of this only a week or so ago when my wife and I went for the Gin and Tea Tasting Menu at Mensahib Gin and Tea bar in Cheltenham. Every dish and particularly every cocktail was a work of art and cried out for sharing on social media.
Look for premium price opportunities. Any business will tell you how infuriatingly hard it is to make good profits, so any opportunity to charge a premium can be very welcome. A web and design company that we work with for example has introduced a premium, rush charge for projects that involve work outside of conventional hours and why not? Each client can then determine whether or not they really need it by then, whereas were the premium charge not in place then there is no deterrent to setting very strict deadlines.
All in all I would say fair play to Nestle and Kitkat – a job well done. Should they wish to send us a KitKat hamper for helping to publicise their move, then it would, of course be welcome.
Whether or not you are into Horse Racing there is an undeniable buzz in the air in Prestbury, Cheltenham and Gloucestershire as The Festival approaches. The statistics surrounding the Cheltenham Festival are quite staggering, here are just a few: The economic benefit to the county is estimated at around £100 millionIn 2016 236,472 pints of […]
Hornsea School and Language College in East Yorkshire was recently “rebranded” on Google as Hornsea Prison & Hell on Earth. The temporary change perhaps unsurprisingly attracting national headlines. Behind this enterprising prank is a lesson for all businesses of the importance of claiming your Google My Business page. This page is what produces the box […]
To say we live in interesting times is an understatement. Uncertainty around the world of politics, our relationship with Europe and the economy are occupying our minds daily (if not hourly). Combine this with the fact that despite all the labour saving tools at our disposal (both domestically and in our businesses) we all seem […]
Pizza Hut has launched a bold new TV advertising campaign (watch the advert here) with the ambitious aim of “owning” the UK pizza delivery market in 2019. An audacious aim perhaps, but you have to admire the advert – well you don’t “have to”, but it undeniably has a lot going for it. The campaign […]
As one year draws to a close and another is just about to start, it is a good time to try and look forward to the next year and reflect on likely changes over the next 12 months and how these may impact on your marketing and priorities. In this blog we look at some of the key themes that we think are going to emerge.
1. The growth of voice search
With the phenomenal growth in the likes of Amazon Echo, Amazon Dot and Google Home it is little wonder that volumes of voice searches are climbing fast. Estimates already suggest that 20% of Google Searches on mobiles are voice searches. By 2020 it is predicted that every major brand will have a voice strategy. It is also likely that we will see Google introduce a new category of ad campaign specifically for voice searches. Google’s own research has shown that “near me now” searches have grown by 150% over the last two years.
What can you do straight away to enhance your voice search presence? First and foremost if you have not already done so, claim your Google My Business listing (more on these later), ensure they are fully populated. Voice searches are 3 times more likely to be local in their nature. If you are not already doing so, start blogging and try to build into these the longer question type phrases that people may use e.g, How can I improve my marketing in 2019?
2. Embrace Google My Business and make the most of it, whilst it is all still free
Hopefully if you are reading this, you will have already claimed your Google My Business page. These are the boxes that appear top right when you search for a specific brand or company (you can see ours here) and what drives the maps with red teardrops on when you search a category (see below example).
If you haven’t already claimed your page, then do it now. If you search for your business, and a box appears with wording something along the lines of “Do you own this business” or “Claim this business” then click on this and follow the steps to claim the page (Google has set up pages for many existing businesses in readiness for them to claim them). When you Google if no page exists then go to the Google My Business homepage and click on the green button start now.
See how you compare with reviews, both in terms of number and score. Having more reviews and a higher score can be very powerful for businesses where their market is predominantly local. Cheeky mention that if you work with us and haven’t reviewed us on Google or Facebook, please feel free to do so.
Get into the habit of posting regular Post Updates. These can be highly effective and are completely free promotional updates that appear in your Google My Business box. Post regularly and compare their performance to hone these as a tool. These are completely free at present, but we would not be surprised if 2019 saw Google introduce charges for these. We have seen many of our clients see very good results from these this year.
3. Video’s importance will continue to grow
Opinions differ on the extent to which videos on your website can help with the Search Engine Optimisation (SEO) of the site. Cisco however predict that 82% of global consumer internet activity will be video related by 2021.
Why else might you want to embrace video if it may or may not benefit SEO? A growing proportion of people prefer to watch a video than a long block of text. Even in a study of business executives when asked whether they would prefer video or text, 59% said video. Embedding videos on your website can reduce the bounce rate on a page and increase the dwell time on a page which can be beneficial for the Google quality store. Also other sites are more likely to link to pages with video on them. One study found that 85% of interactions can be attributed to images on social media posts, whereas another suggested that video can outperform static images by over 130%.
Whilst all of this is good news for video production companies, more home grown knowledge based videos and animated style videos that businesses can produce at a modest cost are also likely to increase.
4. Internal Marketing (or Internal Communications) will grow in importance
We are currently operating in a very tight job market with historically low levels of unemployment and shortages of skilled employees in many sectors. On a regular basis, we hear clients say that one of their biggest challenges is finding skilled people.
Despite this situation many firms (particularly medium sized ones who perhaps don’t have a dedicated resources, yet also don’t have the advantages that much smaller ones have of one to one communication with the decision maker in the business) are not taking internal marketing/communications seriously enough. Do you really know how engaged your staff are, how many understand what the business is trying to achieve and what their role is in this? How many of your staff will be waking up on New Year’s Day with the new Year’s resolution of finding their next role?
Of course, communication is just one factor in the overall pay, benefits and wellbeing of employees, but how many employers would not want to reduce staff turnover?
5. More and more businesses will embrace integrated marketing
The choice of marketing routes and tactics can seem bewildering and most businesses will have a wide array of forms of marketing at their disposal – website, social media, direct mail, newsletters, email to name just a few. Used together in a structured planned manner focussing on particular campaigns, products and services, these can be incredibly powerful and significantly increase return on investment from marketing.
Radio, TV and Newspaper industry groups are quick to point out the multiplier effect on response when these are used together and they have a point. Whilst not literally true in every instance, there is an old marketing principle that the average person needs to see on average an advert seven times before they respond. In our fragmented media world and with the explosion of social media, this can be achieved much faster than before.
Challenge yourself, do you have a Marketing Plan and are your planned activities as integrated as they could or should be?
In writing this blog, we set ourselves the constraint of focussing on what we think may be the biggest things to emerge when it comes to marketing in 2019. Many will have different views and certainly we see things like PR, content marketing, paid for social media activity and website page loading speeds also being a key focus (check out Googles nifty tool for checking this here). We hope though that at the very least we have prompted some debate, or given some food for thought. Of course if you need help with any of the areas that we have covered we would be delighted to hear from you – contact us here. Otherwise we wish you a Happy New Year and a successful 2019 – let’s make it a good one.
So you have decided that the time is right to recruit your first marketing person? Maybe the amount of marketing that your organisation undertakes has grown to a point where you consider you would be better off having a dedicated person. But you are not sure what to do next? Well here are our top […]
It has been a busy week in the world of social media, as Jenny Jervis outlines in this week’s update.
Stat-attack
Instagram Stories have now reached 300 million daily active users, which is up from 250 million for in June 2017. This platform continues to grow at a rapid pace and provides great opportunities for businesses. Get in touch if you want to know how Instagram could work for your business.
Instagram now lets you add any photos or videos to your Stories
Instagram have responded to feedback from users to be able to add ‘any’ pictures or videos from their camera roll to insta stories – not just those taken in the last 24 hours. This is live now. Go check it out.
Re-engagement box
Instagram has rolled out a new Stories “re-engagement box”. The box features a carousel of vertical, still image preview tiles for other users’ stories that are twice as big as the Stories bar found at the top of the feed. They show up between regular Instagram posts when you scroll through the main feed.
Stop-Motion camera feature
Instagram is testing a new Stop-Motion camera tool for Stories that will allow users to take a long series of photos, which can then be turned into a GIF that can be edited before posting, all within the app. This is just in test phase at the moment but will be a great new feature when rolled out.
All the drama
You may have noticed that Instagram has added a Superzoom camera effect with dramatic sound effect to insta stories. This is another creative was of capturing funny moments to complement Boomerang and Rewind. The video lasts 3 seconds, but can be extended to 15 if you hold down the shutter button longer.
Follow the hashtag
Instagram appear to be testing a new feature with some of its user base that allows the user to search for and follow a hashtag within the app. This will allow users to follow things based on their interests instead of what the algorithm thinks they may be interested in.
New tools rolled out for Group Admins and Members
Facebook have rolled out several features to help page admins ‘grow and manage their communities’. The features include welcome posts for new joiners and badges that identify admins, moderators and new members. Insights have also been improved to include helpful tips like scheduling posts at times when members are most engaged.
Rank by relevance
Facebook started re-sorting new notifications based on what it thinks is “most important to you,” rather than chronological order. The updated Notifications tab is now separated into two sections, New and Earlier. The New section lists recent notifications that “you may not have seen yet”, based on how relevant Facebook thinks they are to you. This means that notifications in the New tab “may appear to be out of order”. The Earlier tab shows notifications that you have already seen and lists them in the order in which they were received.
Facebook polls
Facebook is “officially launching Facebook Polls with the added options of using photos or GIFs as answers.” This feature was launched earlier this week.
Account switching
Facebook appears to be testing a new button in the main navigation of the site that allows users to switch between accounts on the platform. This will be a great feature when rolled out for those of us who have multiple accounts.
Measuring Facebook Ad Campaigns
Two new measurement solutions have been introduced to make it easier for businesses to test and optimise Facebook ad campaigns.
BIG news on Twitter this week as they finally rolled out 280 characters on Tuesday 7th November 2017 after announcing its plans in September, double the amount of characters previously allowed on the platform. The move has been introduced to allow users to express more of their thoughts without running out of room.
The increase has been met with controversy as some users think Twitter has lost its main USP, and that it will make Tweets less readable as longer tweets will fill timelines. What are your thoughts?
Annoyingly, you still can’t edit a tweet, let’s hope that comes next!
Boards-within-boards
Announced this week, Pinterest is introducing ‘Board sections’, which allows users to create sections within boards. So for example if you were planning a wedding, you could create components within that board for each element, let’s say a flowers section, or a dress section. The feature acts like a folder or a filing cabinet, tidying up the user experience.
Other news
Amazon are adding augmented reality shopping to the iOS11 app. The feature allows the customer to use their smartphone camera to visualise thousands of online products like furniture, toys, decor, and more in their own living spaces.
WhatsApp now allows users to recall and delete messages that were sent by mistake in a group or an individual chat. Successfully deleted message will be replaced with “This message was deleted” to everyone involved in the conversation.
Don’t forget that we offer a wide range of social media services, including a fast start service for new businesses or brands, full outsourcing of social media activity or tailored training specifically for you and your organisation. Find out more about our social media services here.
This is the first in a series of regular updates from Jenny Jervis on what’s new or interesting in the world of social media.
The Internet of things
The Internet of Things is big news for social media marketers due to the increase of devices that will be hooked up to the web. Its forecast that by 2020, more than 1.3 billion home devices, 3.5 billion in-car devices, and 411 million wearable devices will be connected to the net. Customers will have access to social media everywhere they go, anytime and anywhere. Not just on their mobile phones, laptops, and tablets. But on smart devices that they can wear on them or use in the vehicles. If you’re not on or thinking about social media for your business, now is the time to get in check so you’re not left behind.
Bitesize videos for social media
People’s brains process images faster than text. Videos are the fastest, most efficient, and most enjoyable way for people to consume information, no longer than 60 seconds (which could be considered too long!). Create videos that can be watched and understood in silence as well as with audio, as not everyone will opt to watch the whole video, or click for sound.
When it comes to quality, the content of the video matters more than video quality or format.
Why Use Instagram Stories?
If you’re already publishing photos and videos on Instagram, great. Adding Instagram stories to your content will help you get more visibility and provide more for viewers to consume.
When people open Instagram, the first things they see above their news feed are Instagram stories created by the accounts they follow.
Stories are up to 20 second long, or you can ‘go live’ which allows you up to 60 minutes. Boomerang videos are 5 second videos repeated on a loop with no sound.
Verified Instagram accounts (typically celeb accounts) and those with over 10,000 followers can add links to their video that allows viewers to ‘swipe up’ for more information, taking them to a specific webpage.
You can also add Location and #Hashtag stickers to your Instagram story. Both of which are ‘tappable’. Great for brands promoting a specific location such as a local branch. It can also be good for directing viewers to a branded hashtag or one that you’re actively creating content for.
Two-Person Instagram Live Video: What you need to know
Not breaking news as this was announced last month, but Instagram has rolled out a feature that allows you to invite another person to your Instagram Live videos. To invite someone to join your video, they must be watching. At the moment you can only invite one guest at a time, however you can change the guest throughout the live feed.
Great for gathering opinions, feedback, knowledge sharing with colleagues, Q&As, product showcasing etc in a natural way.
Instagram polls: What you need to know
Launched a couple of months ago, you can now add a poll to your Instagram Story. Great for asking questions of followers and gathering opinions, real time. You can ask any question of your audience with 2 possible outcomes, up to 26 characters (for each option).
Just like an insta-story, the poll and its results will disappear after 24 hours. It’s important not to overuse the poll function as you don’t want to dilute responses from your audience.
IN TEST: Instagram stories cross posting with Facebook stories
Instagram has begun testing the ability to push photos and videos created in Instagram to Facebook Stories and Insta-Stories simultaneously. This feature is expected to be rolled out outside of the US shortly. Annoyingly at the moment, it’s not planned to work in reverse, ie Facebook to Instagram.
NEW: Shopping on Instagram
Instagram is testing the ability for brands and retailers to sell products directly on the platform with deeper Shopify integration called Shopping on Instagram. More news soon.
Making some sense of Facebook algorithms
You might be finding that it’s becoming increasingly difficult to stand out on Facebook and be seen by the people you want to see your business updates. Consider this, the average Facebook user has more than 500 friends and likes 150 or more pages. Couple that with Facebooks complex algorithm… and it’s no wonder you may not be getting found.
Understanding the algorithm may help.
Engagement, engagement, engagement… The number-one factor when it comes to Facebook algorithms is engagement (likes, clicks, shares, check-ins and reviews). If the algorithm sees lots of people engaging with your post, then the algorithm will show the post to more people. Engagement is ranked: At the bottom of the pile is negative feedback (“hide this post, hide all posts, report, spam, unlike page”), followed by likes. The Holy Grail is shares, reviews and check-ins! This is where you should be focussing your efforts with Facebook. Facebook algorithms also give priority to video.
Facebook cover videos on your business page
We all know that consumers are engaging with video content, we mentioned it above. If you have a Facebook business page, you can add a video to your cover, which will stay right at the top of your Facebook page until you decide to change it. Currently, cover videos are only available on Facebook Pages and not private profiles, so worth making the best use of it now!
Facebook ad news
Facebook are planning to tighten restrictions on advertiser content, proof of authenticity, and industry-wide standards and best practices. Nothing has been rolled out as yet, but when it does, there will be tighter restrictions to follow when creating ads.
Facebook Messenger: Lite
Facebook is expanding the lightweight, stand-alone version of its Messenger app users in the U.S., UK, Ireland, and Canada.
Messenger Lite is data-saving and allows users to stay connected regardless of device or quality of internet connectivity. They are hoping this will encourage users to use the app rather than switching to SMS, iMessage, or Whatsapp.
‘Save for later’ function
Twitter have announced plans to launch a new bookmarking tool that will save tweets for later reading. They haven’t said when this will be rolled out, but have said it will be ‘soon’.
Jenny Jervis – Marketing Consultant
You can find out more about the Social Media Marketing services that we offer here
With over one billion users worldwide and continuous updates to its core features, LinkedIn remains the go-to platform for professionals looking to connect, learn, and grow their businesses. Long gone are the days when it was just a platform to find your next job. But with ever-evolving algorithm updates and shifts in user behaviour, making […]