Entries by Darren Stevens

The Challenges of Managing a Marketer When You Are Not a Marketer – And How to Overcome Them

Running a successful business requires bringing in diverse talent with expertise in various fields, and marketing is definitely no exception. For many business owners or managers, however, managing a marketer can be daunting, especially when marketing isn’t your forte. From understanding technical jargon to setting realistic expectations, navigating this relationship can be tricky. In this blog, we’ll explore the common challenges faced when managing a marketer and how best to overcome them, even if you’re not a marketing expert yourself.

1. Lack of Understanding of Marketing Terms and Processes

One of the most common challenges is the jargon and technicality involved in marketing. Terms like SEO, PPC, CTR, and ROI can seem like a foreign language if you’re unfamiliar with them. This gap in knowledge can make it difficult to communicate effectively with your marketer and evaluate their work.

Solution: Educate Yourself on the Basics

While you don’t need to become a marketing expert, learning the fundamentals of marketing will help you manage the team more effectively. There are plenty of free online resources, courses, and articles that explain marketing concepts in a simplified manner. Understanding the basics will also allow you to ask the right questions, set realistic goals, and interpret marketing metrics more confidently. You could also of course employ the services of a firm like Prestbury Marketing to work alongside you and let us de-mystify everything for you.

2. Difficulty Setting Clear Objectives

Marketers are responsible for delivering results, but without clear business objectives, even the best marketers can feel lost. If you aren’t familiar with marketing metrics or what is achievable within certain timeframes, it becomes challenging to set goals and measure progress.

Solution: Collaborate on Setting Measurable Goals

Instead of dictating what the marketer should achieve, collaborate to set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals. You know your business best, and the marketer knows how to align marketing strategies with those objectives. For example, if increasing brand awareness is a goal, ask the marketer to suggest KPIs (Key Performance Indicators) like website traffic or social media engagement, which are measurable and trackable and ask them to report on these on a monthly basis.

3. Misaligned Expectations Around Timeframes

Many non-marketing managers expect quick results (sometimes un-realistically so), especially in digital marketing. However, building brand awareness, improving SEO rankings, or generating qualified leads can take time. When expectations are misaligned, it can lead to frustration on both sides.

Solution: Create a Realistic Timeline Together

Discuss and agree on a timeline that works for both you and your marketer. Understanding the difference between short-term tactics (like paid ads) and long-term strategies (like content marketing or SEO) is critical. Paid campaigns may generate immediate traffic, while organic strategies often take months to show results. By establishing a realistic timeline, you’ll prevent misunderstandings and allow the marketer to work without unnecessary pressure.

4. Uncertainty in Evaluating Performance

For non-marketers, interpreting performance metrics can be confusing. You may not know whether a certain increase in clicks or conversions is good or whether the budget allocated is being used wisely. This uncertainty makes it difficult to determine if your marketer is delivering value.

Solution: Focus on Business Outcomes, Not Just Vanity Metrics

Rather than focusing solely on marketing metrics, link them to business outcomes. For example, instead of getting caught up in website traffic, look at how that traffic translates into leads or sales (far too many businesses we encounter are not able to reliably do this). Regular check-ins and reports should highlight both marketing performance and its impact on your business goals. Request that the marketer explains the results in simple, actionable terms that align with your overarching business strategy.

5. Difficulty Balancing Creativity and Practicality

Marketing requires a blend of creativity and data-driven decision-making. Some non-marketers may struggle with approving bold or unconventional campaigns that step outside the box. While it’s important to ensure the marketer remains aligned with your brand’s vision, excessive caution can stifle creativity and limit the marketer’s ability to innovate.

Solution: Trust the Expertise and Give Creative Freedom

As long as the marketer is working within your brand guidelines, give them the creative space to execute their ideas. Creativity is a key ingredient for cutting through the noise in competitive markets. If you’re unsure about a particular campaign or direction, ask the marketer to explain the rationale and potential impact. Remember, marketers are trained to test, adapt, and refine strategies, so allow some flexibility to try new approaches.

6. Lack of Communication or Alignment with Other Departments

Marketing doesn’t operate in a vacuum. For a marketer to succeed, they need to align with other departments such as sales, product development, and customer service. Poor communication or a siloed approach can prevent your marketer from accessing the insights or resources they need to craft effective campaigns.

Solution: Foster Cross-Department Collaboration

Encourage open lines of communication between the marketing team and other departments (particularly sales and customer service). Regular meetings or touchpoints can help bridge gaps and ensure that marketing efforts are aligned with the company’s broader objectives. By fostering collaboration, your marketer can create more cohesive and effective strategies that resonate across various business functions.

7. Budget Constraints

Effective marketing often requires a financial investment in tools, paid advertising, content creation, and more. Non-marketing managers might struggle to allocate a suitable budget without a clear understanding of what’s needed. On the flip side, marketers may feel restricted by a tight budget, unable to deliver the best results.

Solution: Be Transparent and Work Within Financial Limits

Be upfront about your budget, and ask the marketer to create a plan that maximises the available resources. Discuss the potential trade-offs—whether it’s reducing the number of campaigns or focusing on high-impact strategies. Marketers are often skilled at finding creative solutions within budget constraints, but both parties need to align on financial expectations to avoid misunderstandings.

8. Developing your Marketer

If you are not a marketer yourself it can be difficult to develop your marketing person. Not only is this important from your businesses perspective in enabling them to deliver more year on year, but most marketing professionals will be hungry for development and want to build their skillset.

Solution: The good news is their lots of opportunities

Encourage them to attend specialist Marketing exhibitions and conferences, where there will be great opportunities to attend presentations and workshops, as well as meet potential new suppliers.

Encourage them to network and have the opportunity to meet peers and share experiences. Here in Gloucestershire we are spoilt with some great business membership organisations including Cheltenham Chamber of Commerce, Circle 2 Success, Business West and the FSB.

Consider professional qualifications like the Chartered Institute of Digital Marketing. A highly practical qualification that could significantly enhance their capabilities.

Map the skills they need against their job description and benchmark their capabilities. Conduct regular appraisals where you monitor progress and agree priorities.

Enlist the help of firms like Prestbury Marketing. We act like what we call a “dotted line boss”, where can provide the marketing guidance and direction your employee needs.

Managing a marketer when you aren’t one yourself presents unique challenges, but it’s not an insurmountable task. By educating yourself on the basics, setting clear objectives, fostering collaboration, and trusting in their expertise, you can create a productive working relationship that drives results for your business.

At Prestbury Marketing and Consulting, we understand the intricacies of marketing management, especially for non-marketing managers. Our tailored solutions ensure that you get the best from your marketing efforts while staying focused on your core business goals. Contact us today to learn how we can help you bridge the gap between marketing and management!

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Why Your Google Business Listing is an Essential Marketing Tool

In today’s digital age, where your online presence is absolutely crucial, your Google Business listing is one of the most powerful marketing tools at your disposal. It’s more than just a simple directory listing—it’s a gateway for potential customers to find, learn about, and engage with your business. Here’s why maintaining an optimised Google Business […]

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The top 10 most common mistakes businesses make with Social Media

In the ever-evolving landscape of social media, businesses have a tremendous opportunity to connect with their audience, build brand awareness, and drive growth. However, navigating the intricacies of social media marketing can be challenging, leading to common mistakes that hinder success. In this blog post, we explore the emotional rollercoaster of the top 10 most common mistakes businesses make with social media. So get ready to learn from these pitfalls, ensuring your social media journey is the best that it can be.

Neglecting a Clear Strategy:
Without a well-defined social media strategy, businesses can find themselves lost in the vast sea of platforms and content possibilities. Don’t fall into the trap of aimlessly posting without purpose and create a comprehensive strategy that aligns with your business goals, target audience, and brand identity.

Failing to Understand the Target Audience:
Every successful social media campaign begins with a deep understanding of the target audience. Only by having a clear picture of who is target customer can you create content that resonates with your audience on a profound level. Learn how to conduct thorough audience research, identify their needs and desires, and tailor your content to create an emotional bond that fosters loyalty and engagement. Think about what will interest your target market.

Inconsistent Brand Voice:
Inconsistency in your brand voice can lead to confusion and disengagement. Avoid mixed messaging and discover the power of a consistent and authentic brand voice. Ensure your brand’s personality shines through in every social media interaction, fostering trust and building a strong emotional connection with your audience.

Lack of Engaging Content:
Nothing dampens the spirit of social media like boring, uninspiring content. Create engaging content that captivates and sparks conversation. Fully utilise the power of storytelling, visual appeal, and interactive elements to keep your audience coming back for more.

Ignoring Social Listening:
Social listening is the key to understanding your audience’s sentiments, preferences, and pain points. Don’t miss opportunities for meaningful engagement and unlock the power of social listening to gather insights, address customer concerns, and tailor your content strategy to meet their evolving needs.

Overlooking Community Management:
Neglecting community management can result in a sense of isolation and detachment from your audience. The importance of active engagement cannot be overstated, responding to comments and messages, and fostering a sense of community around your brand. Explore the emotional rewards of building genuine relationships and the impact it has on your business’s reputation and customer loyalty.

Overpromotion and Salesy Tactics:
Constant self-promotion and aggressive sales tactics can alienate your audience and evoke feelings of annoyance and frustration. Discover the art of balanced promotion, where value-driven content takes centre stage and sales messages are seamlessly integrated. Learn how to build trust and credibility through authenticity and providing meaningful solutions to your audience’s pain points.

Neglecting Analytics and Data:
Making decisions without analyzing data can leave you lost and directionless. Uncover the power of analytics and data-driven insights – to see what really works and engages with your audience. Leverage social media analytics to track performance, measure ROI, and optimize your strategies for maximum impact.

Inconsistent Posting Schedule:
Inconsistency in posting can lead to a sense of disconnection and lead to missed engagement opportunities. Avoid sporadic posting and uncover the benefits of a consistent and well-planned content schedule. Regular posting keeps your audience engaged and eager for your next update.

Lack of Adaptability:
Social media is a dynamic and ever-changing landscape, and businesses must be adaptable to stay ahead. What worked yesterday may not work today.

Ask yourself – how many of these ten mistakes are you guilty of? If your business could do with some help with your Social Media Marketing then email Darren Stevens – darren.stevens@prestburymarketing.co.uk for an initial, no obligation discussion.

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Prestbury Marketing to take part in Seminar for start-up businesses

Darren Stevens from Prestbury Marketing is taking part in a free online Seminar on 23rd June organised by Eagle Tower titled “How to make your New Business soar”. It is specifically aimed at people who are thinking about starting a new business or have recently done so,

Starting a new business can be a very exciting time. But it can also be daunting, with so much to think about and do. Eagle Tower have put together a line up of experts that will cover all the basics you need to know from a legal, financial, marketing and sales perspective.

Darren’s session “The ten Marketing things your business should be doing” acknowledges that one of the daunting things when you start a new business is the seemingly endless list of things on your marketing “to do list”. Some of these can appear quite technical and with others you can spend endless hours trying to craft the perfect message. The sheer choice of marketing options can be bewildering and often one of the hardest questions facing you will be – “how much marketing is enough”.

With over 30 years’ marketing experience, Darren will in this highly practical session provide clarity on what he considers are the 10 most important marketing things any start up or early stage business should be doing.

The pandemic has caused people to re-evaluate what they are doing with their lives and this is expected to lead to an increase in people deciding to set up their own business.

The event also features speakers from Eagle Tower, Hazlewoods, JV Consultancy and Hughes Paddison.

Anyone wishing to reserve a space can do so here.

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Clean Air Cheltenham seeking a volunteer to be their Publicity Co-ordinator

We are helping Clean Air Cheltenham spread the word about a volunteer position to become their Publicity Co-ordinator. The position would obviously be ideal for anybody who can share the organisation’s passion for the subject. The opportunity would enable somebody to gain practical experience in this field and demonstrate a track record of achievement. More details including how to apply can be found below.

The role of Voluntary Publicity Coordinator requires:

  • A friendly confident manner
  • The ability to think fast, laterally and creatively
  • A capacity to take the initiative, as well as collaborate
  • Experience of using Twitter, Instagram and Facebook

Work will entail:

  • Creating, maintaining and updating a media list
  • Establishing named contacts at as many local media outlets as possible
  • Setting up Google Alerts and other means for receiving relevant breaking news
  • Networking relevant news stories as they arise
  • Publicising Clean Air Cheltenham events
  • Seeking interviews with local media
  • Pitching, and writing, features for local publications e.g. Cotswold Life
  • Keeping interested colleagues in Cheltenham’s twin towns informed of activities

Time commitment: In the short-term this will require approximately 2 hours per week which will increase at times of special events.

Future plans/events: The kinds of events they would like the Coordinator to promote will range from online poetry workshops, interdisciplinary webinars (linking air quality, health, transport and technology), as well as events with a national outreach, such as Clean Air Day (June 2021) and Car Free Day (September 2021).

To apply, please email: Caroline Sherwood caroline@cleanaircheltenham.org with a short explanation of why you would like this voluntary position, and details of relevant experience.

Closing date: 10th February 2021

Background to Clean Air Cheltenham

Clean Air Cheltenham aims to improve the air quality in Cheltenham by:

  1. Raising awareness through an annual Multimedia Celebration of Clean Air
  2. Liaising with groups pursuing similar aims, such as cycling and environmental groups, tree planting organisations, residents’ associations, and schools
  3. Encouraging collaborative action between all agencies concerned with the quality of air in the town, principally those responsible for transport and health care
  4. Raising funds to support relevant projects

Clean Air Cheltenham recognises the critical role air quality plays in physical, emotional, mental and spiritual health. The quality of the air is of central importance to the well-being of all, as well as being of particular concern to those who suffer from respiratory disease, to parents and children and to the elderly.

Membership is open to anyone over 16 years old who supports the aims of Clean Air Cheltenham. There is no charge for membership and members join through the website by opting in to receive newsletters and updates.

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Thinking of starting a business? Here are some of the things that you need to do.

At this time of year and after this year of all years, now is the time when many are reviewing what they currently doing and considering taking the plunge and starting their own business. This is not a decision to take lightly though, so we thought we would shares some tips on what you need to do.

Things to do before you make the decision

Ask yourself why you want to do this? Phrases like being your own boss are often quoted and we understand that motivation. Many start up businesses quickly find though that their customers start to feel like “bosses” because of their expectations and demands. Others decide to go it alone to do what they love. That is fine but ask yourself is this the only way you can achieve this? It is not that we are against starting up businesses (after all we did that ourselves nearly 11 years ago), but we do find that most start up businesses underestimate how much hard work it will be.

Work out how much you want/need to earn. Then estimate what your fixed and variable costs will be and you will soon have an idea of how much you will need to turnover to realise your aspirations. Break this down into months and how many sales you need to do (or if you are offering services the number of hours you need to work) and remember the need to consider the fact that not all enquiries or expressions of interest will turn into sales. You have some of the elements of a business plan now and something to gauge your progress against.

Try and assess the level of demand for what you intend to offer. Ask potential customers would they be interested in what you intend to offer, what price they would expect to pay and where if they were looking for it, would they look. Wrong assumptions at this stage can be crucial. For example if you plan to sell an item for £25 and people expect to pay £18, you need to justify that premium and anticipate that some people, even those that want what you are selling may be put off. Also look out for competitors. If they are there – ask yourself how you will compare and standout? If they are not there, then just maybe that indicates there are not enough people looking for what you intend to offer/do in that area.

After the decision to go-ahead.

This is where the hard work really starts. This is not an exhaustive list but some of the key things you need to do.

Create a “to do list” and start to plot these in some sort of calendar or plan. This will help you put things into the right order, determine your priorities and highlight interdependencies. It also will help you drive your activity and help maintain momentum – “what I need to get done this week”. Beware the temptation to keep delaying things to get “all your ducks in a row”. Try and categorise things, maybe into “must haves” and “nice to haves”.

Finalise what you are going to offer (your products or services) and how and where you are going to offer this. In part this is about where you intend to operate but it is equally about your routes to market.

Settle on a business name. Remember to check Companies House to see if somebody is already using it and for similar reason google the name you are considering. Check the Government website for trademarks (remember that even if there is a clash if they operate in a different field or class this may not a be a show stopper) and that there is a domain name that matches or is very close to your name. We use 123 reg but there are other providers. If you are planning to operate internationally check on how your name translates and what its meaning is in different languages.

Create a logo for your name. This will be the visual representation of your name and will feature on everything you produce and you will also need it for your website, business cards, social media etc. You can try and do this yourself, but we usually find using the services of a professional designer is better in the long run.

Remember the practicalities. If you are going to be limited company register the business with Companies House. Set up a business bank account, take on an accountant and consider what premises, equipment or software you need from day one. Think about what insurances you need, what laws and regulations you must comply with and whether you will register your trademark at the outset. The latter of these is usually advisable if you have aspirations to grow your business. Think about what services and suppliers you need or in the short term what skills gaps you have if you are going to “insource” elements e.g. bookkeeping. Organisations like the Growth Hub which supports Gloucestershire businesses can be a great help. If you are outside Gloucestershire you will probably have your own equivalent.

Consider whether (or when) you will have a website. Determine how you are going to get it produced e.g. do it yourself or via a web company (we can help you find one). Create a brief of what the site will contain and make sure to look at lots of competitors. A common preference is for a light or uncluttered site but remember you are designing it for Google as much as you are the end user and a site with too few pages or words can struggle to rank. Remember you will need copy and photographs for your site (very often a stumbling block) and that you will need to pay for a domain name and to host your website. Make sure you set up your Google My Business profile and when your site is live make sure it has Google Analytics installed.

Decide what social media platforms you are going to use and set up your profiles. Remember to think what social media platforms your potential customers use and look at what your competitors are using. If you do not know how to do this organisations such as ourselves can do this for you. We also offer training and advice on how to make the best use of social media and also offer an outsourced service if required. You can find information on our social media services here.

Decide what if any local business groups you might want to join. We are members of the Cheltenham Chamber of Commerce and Circle 2 Success (we are happy to share why we have chosen these two if you want to get in touch) but we have been members of the Institute of Directors and Gloucestershire Chamber of Commerce in the past and many small businesses choose to join the Federation of Small Businesses.

Decide on how you are going to promote your business. We come across far too many businesses who have inadvertently become the best kept secret. A great first step is to identify your target customers and make a list of the different ways that you can reach them. Some marketing will jump straight to generating a sale, but more often than not you will find you will need to take them through a process. For most businesses the steps in this will be making them aware of you and what you do, creating a positive impression and then creating enough desire for what you offer for them to get in touch. It is a good idea at the outset to set a budget for how much you are going to spend on marketing in the first year. This provides a great framework for decision making and will greatly minimise the chances of costs running away. Remember the importance of repetition and reinforcement to guide your potential customers through your process. Also don’t forget to make the most of free sources e.g. social media, recommendations and referrals.

We hope that this list isn’t too daunting and that you will find it useful. Running your own business is very hard work, but it is also very rewarding. For us for example we get a great buzz out of the progress we see our clients making with our help. If you do think that you would benefit from some professional help with your marketing please get in touch.

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Marketing in uncertain times

We are most definitely living and working in a period of unprecedented change, where almost everything that we have accepted to be normal is changed for the forseeable future, “thanks” to Coronavirus. Here at Prestbury Marketing we come into daily “virtual” contact with many businesses and it has been both heartening and quite remarkable the […]

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How do you know your website is working?

This is one of the most common questions we are asked. To be clear this is not usually in the context of whether or not the site is down, but more a matter of, is it being found as well as it should be and is it making the most of the visitors it does […]

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Some of our favourite Marketing tools that can make your life easier

Marketing in today’s multi-channel, digital world can sometimes feel a bit a confusing with so many options and an almost endless “to do list”. To make your life just that bit easier we have listed some of our favourite tools. Listed below in no particular order we hope you find the list to be useful.

1. Google My Business.
A great “window” on the number of people that are potentially looking at your business before they make contact with you. Also a good promotional platform to utilise by ensuring your business is the most ranked and highest ranked in your area and also the free post updates functionality.

2. SmartSurvey.
Gloucestershire based we find this survey tool easier and better to use than its larger rival SurveyMonkey. If you are not already using surveys then consider using them. They are great for PR, customer insight, gauging customer satisfaction and also recruiting testimonials to use in other forms of Marketing.

3. CANVA.
We use this tool all the time for creating great images to use in social media. It is easy to use, but we would still usually save this for those most important posts that you want to look really good.

4. Website Grader.
A free tool from Hubspot that lets you effectively look under “the bonnet” of your website to find things that you may want to fix. Yes the tool is of course biased towards aspects that Hubspot can help you with, but then it looks at every website in the same way, so it can be a good tool to use to see how your website compares with competitors.

5. Bitly.
A great tool to shorten links for inclusion in social media. Only use it where you need to though as people may be less likely to click on a link where they cannot see where it leads them.

6. PicResize.
A handy free online tool that allows you to resize photos to different sizes or crop them.

7. Pexels.
A handy online source of free imagery for use on social media and elsewhere. For paid for images our favourite source is Shutterstock.

8. Cookiebot.
A great free web tool that will let you know what web links you have embedded in your website. Useful for example for ensuring your Privacy Policy is accurate or for checking whether or not you have Google Analytics on your website.

9. Google News Alerts.
A great free tool from Google that lets you keep abreast of breaking news in your industry. Also great for sourcing content to use in social media.

10. Google Analytics.
We saved the best till last. Your website is undoubtedly one of your most valuable marketing assets and it is vital that you should be using this to track how your website is performing, where your traffic is coming from and what sources of traffic are triggering marketing goals.

We could have listed many more, but we hope that this handy list of some of our favourites will come in handy.

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