Entries by Darren Stevens

The end of an era

It was with more than a little sadness we heard on Wednesday of the decision to stop publishing The Gloucestershire Echo and Gloucester Citizen as daily newspapers and instead to publish them as a weekly paper. Now to put this into context I am of a generation that I still recall as a child rushing down to the Post Office in Churchdown to buy my copy of the now long gone “Pink Un” to catch that day’s football results. So to me at least this does feel like something of an end of an era.

The decision will not have come as a huge surprise to many. In many areas, local newspapers have had to make this switch quite a number of years ago. Indeed it is testament to the quality of the Echo and Citizen product that they have been able to last as long as they have. So what has led to this decision? The single biggest factor has been the explosion of mobile devices and use of social media and consumption of news through this channel. There is a touch of irony that the success of www.gloucestershirelive.co.uk and @GlosLiveOnline with its 18.1k followers will have hastened this move. I cannot have been the only person receiving it through my letterbox, to feel that I have pretty much read all the stories by the time I get my copy. The papers home delivery service will also cease at the same time.

I would like to pay homage though to the way the announcement was made which seemed pretty much a textbook case of a well co-ordinated exercise of this nature, that focussed strongly on the positives as the Group saw them.

The decline is circulation of newspapers has seen a corresponding fall in revenues. Whilst this has been compensated to some extent by diversification into digital offerings, it hasn’t fully. Research by Enders Analysis, the media research firm has shown that for every £154 in print revenue lost, newspapers only gained £5 on the digital side. The same research organisation predicts that from the heady heights of 2011 national newspaper advertising revenues will fall from £1.5 billion to £533 million by 2019.

It is not just a decline in readers though that has prompted advertisers to move their advertising spend. For some years now businesses have been increasingly wanting to be able to prove the worth of every pound of marketing spend (often referred to as Return on Investment). Digital forms of marketing have a huge advantage in this regard and are not reliant on the human error involved in tracking offline marketing. Thanks to tools like Google Analytics and goal setting, firms can measure the number of people driven to their website by online activity, the extent of engagement with the site and actions taken.

So when is this all happening and what will the new product look like? The last daily editions of The Gloucestershire Echo and Gloucester Citizen will come out on Saturday 7th October. Probably a good one to advertise in as the circulation is likely to be much higher than normal as people buy the last copy for posterity. The edition is also likely to be kept by some and is bound to find its way into time capsules all over the county. The first weekly edition of both papers is due to come out on Thursday 12th October. Predicted print runs of each of the new weeklies are a minimum of 12,500 each for The Citizen and the Gloucestershire Echo (this compares with 7,000 each day for the Citizen and just under 7,000 for the Echo). The combined readership is predicted to be 31,000.

The new weekly papers will have 86 pages, plus a 64 page Property Supplement, 20 page Motors section and a Business Section. There will also continue to be a GL Weekend Magazine of some 64 pages. The weekly will adopt a campaigning and community stance, as key daily news will be featured on www.gloucestershirelive.co.uk . Early indications are that the increased print run and anticipated increase in readership will lead to price increases compared with those currently paid for the same size advert in each title. How will businesses react to this? It remains to be seen, but some will undoubtedly adopt a “wait and see approach” to see how the titles perform against predictions. Certain day of the week sensitive ads may go elsewhere and for certain crowded categories the fact that their adverts are guaranteed to clash with those of their competitors will be less welcome.

To coincide with the move to weekly, Trinity Mirror is looking to put more emphasis on its own digital marketing product range and the group are holding two breakfast events in the county this week. This will not be easy though, as this market is already relatively crowded with a wide range of providers.

We wish Trinity Mirror all the best with the new weekly titles, as we consider press still to have a part to play in many firms marketing calendars, albeit a reduced part. Hopefully whilst this is the end of one era, it will be the beginning of another.

Darren Stevens – Managing Director – Prestbury Marketing

Research shows that the average person sees 5,000 advertising messages a day (compared with 2,000 a day 30 years ago). If you need help with deciding where your marketing should go, then speak to us.

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Who was the big winner of the Tesco versus Unilever battle?

When two mega brands like Unilever and Tesco clash, it is always going to be interesting and this week was no exception. Both brands hit the headlines this week, prompted by an attempt by Unilever to raise the wholesale prices it charges Tesco by about 10% of some of its household name brands (Hellmans Mayonnaise, Comfort and Marmite).

Somewhat ironically the Chief Executives of both brands had previously warned that the sharp drop in the pound post the Brexit vote would lead to price increases in the shops. But it seemed at one point that Tesco considered this week that it should not apply to them. Now I am sure that disagreements between suppliers and supermarkets are common but for these to become quite so public is not (apart from the very public Dairy Industry versus supermarket tug of war). Tesco tried to act tough, by seemingly withdrawing from sale (at least online) some Unilever brands that led to them showing as out of stock on their website.

Why did this attract quite so much media interest? A coming together of two things in our opinion – the insatiable appetite of the media for any signs of changes following the Brexit vote and product shortages (or complete unavailability). As for the latter you only have to look at how the media has handled petrol shortages in the past and their coverage of queues at petrol stations, by way of an example or the seemingly annual Prosecco supply “may run out” put out by that industry.

After a day or so, the situation was resolved, presumably with Tesco agreeing to some form of price increase, probably some way short of the 10% sought by Unilever. Was there a winner in this very public tug of war? Tesco would claim it was them, as they were portrayed as taking a tough stance with suppliers, trying to increase prices that they would then have to pass on to customers. Tesco’s mission statement includes the fact that they will “be a champion for customers” and their statement echoed this – “We always put our customers first and we’re pleased this situation has been resolved to our satisfaction”. The Tesco share price also climbed by 5% due no doubt in some part to the result of the battle.

Asda tried to jump on the same bandwagon with a statement about their own negotiations, but this attracted much less interest.

Unilever meanwhile were clear winners in terms of brand awareness, rarely if ever, has a number of household brands seen so much free coverage in the media. Now here at Prestbury marketing we do not necessarily subscribe to “all publicity is good publicity” but in this case the brands were clearly portrayed as household favourites, with any potential negativity being limited to Unilever (and arguably even they were portrayed as victims of the fall in the pound). A clever bit of opportunistic marketing by Iceland and a Daily Mail front page offer of a free jar of marmite right in the midst of this.

Image result for daily mail front page marmite offer

For what it is worth we would probably adjudge Marmite as the winners of this whole episode, but then we have always been very much in the “love it” camp (as opposed to the “hate it” one).

What is the marketing lesson from all of this? Firstly to try and anticipate any PR implications of major decisions before they are made and to have a plan for the most likely outcomes. Secondly, to monitor situations closely and ensure a speedy reaction as things develop. Lastly, if you want to be the next Iceland always be on the lookout for what is happening in your marketplace and consider how you can turn events into an advantage for you.