Entries by Darren Stevens

The end of an era

It was with more than a little sadness we heard on Wednesday of the decision to stop publishing The Gloucestershire Echo and Gloucester Citizen as daily newspapers and instead to publish them as a weekly paper. Now to put this into context I am of a generation that I still recall as a child rushing down to the Post Office in Churchdown to buy my copy of the now long gone “Pink Un” to catch that day’s football results. So to me at least this does feel like something of an end of an era.

The decision will not have come as a huge surprise to many. In many areas, local newspapers have had to make this switch quite a number of years ago. Indeed it is testament to the quality of the Echo and Citizen product that they have been able to last as long as they have. So what has led to this decision? The single biggest factor has been the explosion of mobile devices and use of social media and consumption of news through this channel. There is a touch of irony that the success of www.gloucestershirelive.co.uk and @GlosLiveOnline with its 18.1k followers will have hastened this move. I cannot have been the only person receiving it through my letterbox, to feel that I have pretty much read all the stories by the time I get my copy. The papers home delivery service will also cease at the same time.

I would like to pay homage though to the way the announcement was made which seemed pretty much a textbook case of a well co-ordinated exercise of this nature, that focussed strongly on the positives as the Group saw them.

The decline is circulation of newspapers has seen a corresponding fall in revenues. Whilst this has been compensated to some extent by diversification into digital offerings, it hasn’t fully. Research by Enders Analysis, the media research firm has shown that for every £154 in print revenue lost, newspapers only gained £5 on the digital side. The same research organisation predicts that from the heady heights of 2011 national newspaper advertising revenues will fall from £1.5 billion to £533 million by 2019.

It is not just a decline in readers though that has prompted advertisers to move their advertising spend. For some years now businesses have been increasingly wanting to be able to prove the worth of every pound of marketing spend (often referred to as Return on Investment). Digital forms of marketing have a huge advantage in this regard and are not reliant on the human error involved in tracking offline marketing. Thanks to tools like Google Analytics and goal setting, firms can measure the number of people driven to their website by online activity, the extent of engagement with the site and actions taken.

So when is this all happening and what will the new product look like? The last daily editions of The Gloucestershire Echo and Gloucester Citizen will come out on Saturday 7th October. Probably a good one to advertise in as the circulation is likely to be much higher than normal as people buy the last copy for posterity. The edition is also likely to be kept by some and is bound to find its way into time capsules all over the county. The first weekly edition of both papers is due to come out on Thursday 12th October. Predicted print runs of each of the new weeklies are a minimum of 12,500 each for The Citizen and the Gloucestershire Echo (this compares with 7,000 each day for the Citizen and just under 7,000 for the Echo). The combined readership is predicted to be 31,000.

The new weekly papers will have 86 pages, plus a 64 page Property Supplement, 20 page Motors section and a Business Section. There will also continue to be a GL Weekend Magazine of some 64 pages. The weekly will adopt a campaigning and community stance, as key daily news will be featured on www.gloucestershirelive.co.uk . Early indications are that the increased print run and anticipated increase in readership will lead to price increases compared with those currently paid for the same size advert in each title. How will businesses react to this? It remains to be seen, but some will undoubtedly adopt a “wait and see approach” to see how the titles perform against predictions. Certain day of the week sensitive ads may go elsewhere and for certain crowded categories the fact that their adverts are guaranteed to clash with those of their competitors will be less welcome.

To coincide with the move to weekly, Trinity Mirror is looking to put more emphasis on its own digital marketing product range and the group are holding two breakfast events in the county this week. This will not be easy though, as this market is already relatively crowded with a wide range of providers.

We wish Trinity Mirror all the best with the new weekly titles, as we consider press still to have a part to play in many firms marketing calendars, albeit a reduced part. Hopefully whilst this is the end of one era, it will be the beginning of another.

Darren Stevens – Managing Director – Prestbury Marketing

Research shows that the average person sees 5,000 advertising messages a day (compared with 2,000 a day 30 years ago). If you need help with deciding where your marketing should go, then speak to us.

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You have a website, so what …………. next?

Our top 10 tips for making sure you make the most out of your website and what it can do for your business.

The chances are that if you are reading this and you either work in a business or run a business yourself, then that business will have a website. The possible exceptions might be if your are just starting out, your business is very small or you consider that the internet is not important to your business (I know hard to imagine, but some people still think that way).

Far too many businesses though fall into the trap of thinking “thank goodness for that” when they finish their website and consider it a job done. That might be the case when you produce a brochure – after all you cannot change a brochure once you have had it printed, but this should most certainly not be the case with a website. We would urge you to think of it more as the start than the finish. In many respects websites should be thought of being a little like painting the Forth Bridge – it is never finished (although having decided to check our facts it turns out that even painting the Forth Bridge finished at some point as you can see here).

So if you accept our argument that you should regard your website as never being finished what exactly do we suggest that you should be doing to/with it. Here are our top 10 suggestions:

1. Check your Google Analytics. The amount of information and insight that the free version of Google Analytics provides is quite remarkable. It allows you to understand how many people are visiting your website (whether that number is increasing or decreasing), how they found your site, how many pages they looked at, what they looked at and much much more. If you don’t have Google Analytics on your website we would strongly suggest you get your web company to add it. Even if you don’t look at it now, from the point it is added it is compiling a history for you that you can look at the future.

2. Ask yourself what is the Google Analytics telling you (or for that matter, ask us to to do that for you)? It can for example help guide you on what aspects of your marketing are working best for you. For example if you are running a direct mail campaign or perhaps doing a door drop, does this lead to an increase in the amount of direct traffic to your website. What proportion of your website traffic is coming from social media – anything less than 5% and it is worth looking at more closely. Where is your most engaged web traffic coming from and where are you losing visitors? These are just some of the questions you should ask yourself.

3. Is your website mobile friendly or to coin an industry phrase – responsive? Google announced in February 2015 that from April of that year it would start to penalise websites that are not mobile friendly by ranking them less highly in searches on mobile devices. If you are at all unsure whether your website is mobile friendly or not, then Google have a free to use tool where you can check your website – you can find it here.

Aside from the rankings though, there are other compelling reasons why you would want your website to be mobile friendly. Firstly and perhaps most obviously you would want your website user experience to be as good as possible regardless of what device they were using wouldn’t you? Google Analytics also tells you what your bounce rate is (the bounce rate is the percentage of people who arrive on one page and leave the site immediately), not just overall, but also by device. A “bounce” could in certain circumstances be good, for example – I look at a website for a telephone number and I find it straight away. Most bounces though are considered bad and you should be looking for the lowest bounce rate possible. If your website is not mobile friendly you will usually see a higher bounce rate for tablets and an even higher bounce rate for mobiles.

The good news about responsive sites is that most new sites will be built as a responsive site and the days when it cost more to have your website built mobile friendly are long gone.

4. Look to see whether there is a correlation between web traffic and business levels. If there is, then this might increase the argument for doing more to drive traffic to your site e.g. more social media, pay per click etc – at least on a trial basis to check that this also leads to an increase in enquiries and business levels.

5. Keep your site fresh. It is generally well accepted that Google and other search engines, “like” websites that are regularly updated. It is one of the reasons that we write blogs like these, although they are also a great way through social media of driving traffic to our site. Even if you don’t blog, there are other ways of keeping a site fresh, adding testimonials or case studies are another good way.

6. Check whether your site is secure. Aside from the fact you would not want your site hacked or enquiry data stolen, Chrome announced last year that they would progressively highlight to users the websites that they considered to be not secure. If you look at an insecure website (ours included but we are taking steps to address this), Chrome will currently show an “i” in a circle next to the address in the browser, which if you click on it will show that the website is not secure. Later this year they will make this much more prominent with a red warning bar, that is likely to have a damaging effect on the traffic that visits your site. Fortunately it is not very difficult to change your site from being http to https, which is what is required to make your site secure. You will also need a security licence. Your web company will be able to quote to do this or we can direct you to firms that can help with this.

7. Measure what you can. Google analytics will tell you a lot about how your website is performing but you also need measures in your business as well. Make sure that all enquiries are logged and that new enquirers are asked how they found your business, then monitor this information and ensure that you calculate the amount of business that the website generates and that you can gauge how well web enquiries convert compared to others.

8. Look for opportunities to list your website on other websites, as this can be a good way of driving traffic to your website that might not otherwise find you. Make sure that you set up a Google My Business listing, as it is free and will help you be found even when people are searching for your type of business rather than your name. A glance at our referral traffic so far this year, found that 3 people already this year had come to our website via our listing on the Cheltenham Chamber of Commerce website. PR activity that leads to online articles can also sometimes include links to your website.

9. Consider Search Engine Optimisation (SEO). SEO is where you, or someone on your behalf will make changes to your website to make sure that you rank highly on searches for the terms that you want to be found for. Large organisations that drive a lot of traffic to their site and get a lot of business from it, can spend thousands a month on this. A one off exercise though, costing hundreds rather than thousands can highlight changes that you can make to your site that will improve its ranking. We usually suggest this is done as part of building a new website.

10. Consider paid for activity to drive more traffic to your website. If your website is performing well and you are generating business from it, then it may be worthwhile considering paid for activity to boost the amount. There is a huge variety of ways this can be done, but Google adwords (pay per click), boosted Facebook posts or online advertising are some of the most popular. The great thing about any form of online marketing is that it is highly measurable. Could you also do email marketing or e-newsletters to prospects to drive even more traffic? It is crucial though to make sure that you ensure your website is working well before you start spending money on driving more traffic to it.

Hopefully we have given you some food for thought with this blog, but if it all sounds a bit daunting or you don’t have the time or expertise to carry out this work, then that is what we are here for. You can contact us here. So what are you waiting for?

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